Refund policy

We keep this simple. Books are final sale once they ship, and artwork is handled on a separate track.

Books

• All book sales are final once shipped.
• If a book arrives damaged in transit, email orders@jonahallen.com within 7 days of delivery with photos of the packaging and the book. If the claim is made within 30 days of delivery, we will replace it at no cost.
• Complaints about color, reproduction, feel, or weight are not grounds for a refund.
• If possible, preview the book at the gallery before ordering.

Order upgrades

• Additional books added through post-purchase order upgrade offers, including one-click upsells, are subject to the same final-sale policy.
• Clicking "Yes, add to my order" authorizes the additional charge and confirms acceptance of this refund policy.

Artwork

• To the extent permitted by law, artwork sales are final unless Jonah agrees in writing to a store credit.
• If a credit is approved, it can be used toward another piece within one year of the date of cancellation. No cash refunds.
• If the credit is not used in time, it is forfeited, subject to any sales taxes paid by the customer being returned as required.

Shipping issues

• The shipping address is the customer's responsibility.
• If a package is returned to sender because of a bad address, we reship at the customer's cost.
• Lost-in-transit packages are handled case by case. Email orders@jonahallen.com with the tracking number.

Chargebacks

If something is wrong, contact orders@jonahallen.com before filing a chargeback. We stand behind every piece of work and will always work with legitimate concerns raised directly. Filing a chargeback without prior contact may result in account restrictions and permanent loss of purchasing privileges.